Cancellation and Refund Policy

CANCELLATION AND REFUND POLICY
Last Updated: September 20, 2026
Thank you for choosing Ascend Trailer Rentals, LLC. We understand that travel plans,
weather, and project timelines can change. Because our inventory consists of
specialized equipment reserved for specific timeframes, we enforce the following
Cancellation and Refund Policy to ensure equipment availability for all customers.
By making a reservation on ascendtrailerrentals.com, you agree to the terms outlined
below.
1. REVENUE AND REFUND TIERS
Refund eligibility for cancelled reservations is determined by how much advance notice
is given prior to your scheduled rental pickup date and time:
● More than 7 Days Notice: Cancellations made 7 full days or more prior to the
scheduled pickup time will receive a 100% full refund returned to the original
payment method, or the option for a full digital reservation credit.
● 3 to 7 Days Notice: Cancellations made between 3 and 7 days prior to the
scheduled pickup time will receive a 50% refund of the total rental cost.
Alternatively, you may choose to receive a 75% reservation credit valid for use
within 12 months.
● Less than 72 Hours Notice: Cancellations made less than 72 hours prior to the
scheduled pickup time are non-refundable. The full rental amount will be
forfeited to cover the holding cost of the unrented asset.
2. SECURITY DEPOSIT MOLDS & PROCESSING
● Authorization Holds: Any security deposits or damage deposits authorized on
your card via Stripe are not rental fees. If a reservation is cancelled prior to
pickup, any pending security deposit holds will be released immediately.
● Processing Time: Approved refunds are initiated immediately via Stripe. Please
note that it typically takes 5 to 10 business days for the funds to clear and
appear back on your credit card statement or bank account, depending on your
financial institution.
3. NO-SHOWS AND LATE PICKUPS
● No-Show Forfeiture: If you do not pick up your rented trailer within 2 hours of
your scheduled pickup time without prior written or verbal notification, the
reservation will be marked as a "No-Show." The rental will be cancelled, no refund
will be issued, and the trailer may be released to other customers.
● Late Pickups: Late arrivals do not extend the rental duration. Your return deadline
remains the same as agreed upon during booking, and no partial refunds will be
given for unused time.
4. WEATHER AND SEVERE CONDITIONS
Trailer towing can be dangerous during severe weather occurrences. If local authorities
or the National Weather Service issue severe weather warnings (e.g., high-wind
warnings, blizzards, active tornadoes) in the Kearney/Buffalo County area that make
towing unsafe on your pickup date:
● Ascend Trailer Rentals reserves the right to suspend operations for safety.
● In such cases, customers will be offered a 100% reservation credit or a full
refund, regardless of notice timeframe.
5. HOW TO CANCEL
To cancel an active reservation, please contact us as soon as possible. Cancellations
are only considered finalized once you receive a confirmation email from us:
● By Email: info@ascendtrailerrentals.com
● By Phone: 308-293-4442